FAQ

Got questions? We’ve got answers.

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Do you offer any bulk or wholesale pricing?

For all orders of 3kg+, our bulk pricing of $55p/kg is automatically applied. For wholesale and retail enquiries, or orders of 12kgs or more, please get in touch directly at info@runnerduckcoffee.com.au

When will my order ship?

All orders are shipped within 3 business days however we do our very best to ship the same day where possible.

Please see here for our more details on our shipping T&Cs.

How will I know that you received my order?

A confirmation email will be sent to you inbox upon placing your order. You will also get a notification with shipping details once it has been dispatched.

Do you offer free shipping?

Yes! For all order $70 and over, free shipping is automatically applied.

Can I cancel or return my order?

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily exchange the product upon presentation of your proof of purchase.

Due to the many variables in the coffee making process, we cannot guarantee that our pre ground coffee will suit your technique or equipment. We encourage everyone to grind fresh on their own grinder, as we don't take returns on pre ground coffee.

To lodge a return claim, please contact us via email - info@runnerduckcoffee.com.au

Can I change my order?

Need to update details on your order or swap something out? Get in touch with us ASAP via info@runnerduckcoffee.com.au or by calling 4229 5579 and we will do our best to accomodate your request. However, we cannot guarantee that updates can be processed, as this is dependant on the stage of despatch your order is in.

How do I know which coffee is right for me?

Our most popular for home users is always Blend 1, as that what we use in our coffee shop. However, for the filter or light coffee drinkers, Blend 4 is for you. If you like a darker option, Blend 3 is your pick. Or those whole love a Single Origin coffee, Single 1 is our fantastic all rounder.

Do you offer pre-ground coffee?

Yes! You can select to have it either ground for an espresso machine or for general use such as filter, perculator or stove top when you add your choice to the cart. Although, we always say, fresh is best! To get the most out of your coffee, we highly recommend getting yourself a domestic grinder.